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Waterfall reception desk9/8/2023 ![]() ![]() I was so in love and our guests loved the outdoor bar area, the seating, and all the incredible features (ie. Words and pictures cannot do this outdoor space justice. I was in awe at how they decorated the entire room and the outside was INCREDIBLE!!!!! We were in the cascade ballroom and so we had access to the outdoor area with the waterfalls and fire pits. All of our guests raved about the cocktail hour. I am Lebanese, so being that our culture is so generous, this venue did not disappoint. One of the most important things to me and my husband for our guests to experience was amazing food and plentiful amounts of it - this place does that justice and then some. Any time I'd call or send an email, she was very prompt at responding and would ask the owners for further clarification if there was something she couldn't answer for us on the spot. Our main contact was Ashley and she did a wonderful job answering all our questions. Everything is beautiful in there, especially the decor. In fact, I remember walking in the first time and just smelling the cleanliess of the facility. First of all, the venue is absolutely beautiful and in the most pristine condition. Hope other couples can read this and feel at ease to pick this incredible venue. I imagined my daughter's wedding to be a ravishing and a lovely event, and YOU made it come true! Thanks again for everything and I won't hesitate to return to The Waterfall for another event. In closing, I cannot end without talking about the FOOD! The many cocktail stations, butlered hors d'oeuvres, sit-down dinner, dessert stations and to-go items were just delicious and plentiful. There were no complaints at all throughout the entire evening, only praise for the magnificent job the entire staff rendered our guests. What a lovely touch! The wait staff and bar staff were wonderful. We were also so surprised by the stunning flower tribute to my daughter. She made sure we were taken care of every step of the way. My daughter's wedding attendant Sam, was so great! She attended to my daughter's every need and was so pleasant in doing so. I loved it because the back lighting in the room we chose was purple which coincided with the grey/silver & purple themed wedding. Our decorations accompanied by the borrowed items from the venue made the Cascade Room look absolutely amazing. From the wedding ceremony outside, cocktail hour followed by the dinner reception, words cannot express how beautiful everything was. She provided us with great ideas and delivered on all our wants/needs as well. ![]() I did receive my refund for the cake design I paid for which was not included Read MoreĪughter's event specialist and she was very attentive, accommodating and personable. the cake was dry and they seemed to have a junior artist do it which could have been fine but it was such a poorly done job. their package includes a “free cake” ours was terrible and ugly, I would’ve rather paid for it. they ask you to chose in advance but ended up providing different food the appetizers I chose and the food that was served were different. bride wasn’t provided the lock before hand and when my bridesmaid asked for it while I was busy, she was finally given it but then not told where to go. the reception felt chaotic and things should have been planned and we should’ve been informed about things beforehand such as the bridal suite. I honestly felt bad bc they were doing the best they could and I had to remind my guests to be courteous so not their fault but the outside and inside bars could’ve been opened to avoid this. my guests who then in turn were anxious and annoying to the bartenders. there were 2 bar tenders for a 250 person wedding, which definitely overwhelmed the bartenders and annoyed my guests. i obviously don’t plan events on a daily basis so I didn’t know how to do things liek place settings and table arrangements. our event specialist was rude at times when we didn’t know how to do things for the event or didn’t have the answers to questions they had asked. Coordinator and event specialist did not give a lot of feedback nor did they seem to be very organized. ![]()
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